It’s not every day that company headquarters people visit a pharmacy to understand firsthand patient and consumer needs. Yet that’s what happened when marketing and medical colleagues from iNova Pharmaceuticals toured John Bell Pharmacy in Sydney.
As iNova is committed to exclusively supporting pharmacy brands and expertise, the team saw the range of primary and preventative healthcare services provided by a community pharmacy, delivering value to in-store customers and to specialised services in nursing homes, hostels and private hospitals.
Among those catching the eye of the visitors were pharmacist consultations; health and medicine advice; screening services, e.g. blood pressure monitoring; diabetes support; weight management; smoking cessation; Webster packs for reliable dose administration, home medicine reviews; and assisting chronic disease management.
“Today there is increasing demand among pharmacy customers for reliable information and support, which is readily accessible and can assist in managing people’s own health and well being,” explains John Bell, Owner and Pharmacy Self-Care Program Principal Advisor.
“Pharmacists are healthcare professionals ideally positioned to provide this support with a range of interventions to help identify and manage health issues, treat minor illnesses, as well as provide advise on treatment options,” he said.
For the technically minded customer, John Bell pharmacy provides in-store electronic Pharmacy Self-Care Program information and is part of an online quality assured pharmacy service enabling convenient access to health information and products.
This is quite impressive for a service orientated pharmacy fast approaching 45 years of interaction with the Sydney community and that continues to evolve with ever changing customer needs.
Maximising value for patients, consumers and healthcare professionals is a key principle driving pharmacy and healthcare industry partnerships. iNova colleagues were reminded the consumer and patient are always the centre of activities that are intended to add value. A credit to the pharmacy profession!
Media contact: Athena Kolivos 0412 857 698